Our primary objective is connecting the right suppliers to the right customers, helping both achieve their goals. By increasing our understanding of customers’ differing requirements and tailoring our proposition accordingly, we are making it easier for them to do business.
High service distribution is at the heart of what we do. We already meet customers’ needs for a broad range of over 600,000 products from 3,000 suppliers, shipped next day and with a wealth of information available to inform their product selection.
We invested £25.8m in additional inventory in 2013/2014 as we enhanced our proposition even further. This provides both additional breadth and depth to our inventory in key product areas, including new technologies, allowing us to support customers in their product development process earlier, more closely and for longer.
Our investments, combined with 24/5 technical support and detailed technical and legislative information available on our transactional websites and the element14 community, customer feedback and service metrics hit record highs in 2013/2014.